By using your SUBCARD® (either as a traditional card or as a virtual card) you agree to these terms and conditions (Terms). If you have any questions about your SUBCARD®, call 0800 78 22 73 or write to PO Box 8193, Symonds Street, Auckland 1150. References to “SUBCARD®” in these terms and conditions are references to the traditional card, the virtual card and the validly registered E-Gift Card.
The credits stored on your SUBCARD® for purchasing products at participating Subway® restaurants may comprise from time to time of (i) any credit that you have loaded onto your SUBCARD® and/or, (ii) any credit that someone else has loaded onto your SUBCARD® as a gift and/or, (iii) any credit contained on a validly registered E-Gift Card which has been linked with your SUBCARD® (together your, " SUBCARD® Balance").
Subway® Reward Dollars will automatically expire in one year after the date that you earn them. The credits loaded onto your SUBCARD® that comprise your SUBCARD® Balance will automatically expire two years after the date that each credit was loaded onto your SUBCARD®.
When your credits comprising your SUBCARD® Balance or Subway® Reward Dollars expire, you can no longer use them, and have no right to any refund. If you wish to redeem your Subway® Reward Dollars for approved Subway® products or spend your SUBCARD® Balance, you must do so before they expire.
THE Subway® APP AND THE VIRTUAL SUBCARD®
To use the virtual card you must download the Subway® App (either by texting SUBWAY to 5757 and following the prompts, or by visiting your phone’s app store and downloading the Subway® App), and the barcode display of your virtual card on your mobile phone must be appropriate for scanning using our in-store software. You are responsible for costs involved in implementing and using the Subway® App, on your mobile device.
You must check regularly for updates to the Subway® App, and you must download all updates promptly.
If you have problems downloading the Subway® App, your phone model may not be supported. The Subway® App can be used on phones which support Android and iOS.
Additional terms and conditions apply to the Subway® App, and can be found within the Subway® App on the About Subway® App section.
An E-Gift Card can also operate as a SUBCARD®, once the E-Gift Card is validly registered.
To register an E-Gift Card, you will need to follow the steps below under the heading "REGISTER YOUR SUBCARD® within the Subway® Website www.subway.co.nz/subcard.
Additional terms and conditions apply to the E-Gift Card which can be found here.
Ownership of your SUBCARD®
Your SUBCARD®, the Subway® App and card number are the property of Subcard® NZ Limited. You must not copy or reproduce your SUBCARD® or the software for the Subway® App or the virtual card, and you must not interfere with the operation of the Subway® App or the virtual card.
Registering your SUBCARD®
If you have a traditional SUBCARD® card: you need to register it before you can use it to redeem Reward Dollars or load credit online. Credit loaded onto your SUBCARD® in-store can be redeemed irrespective of registration. You also don’t need to register in order to collect Subway® Reward Dollars.
If you have a virtual card, but you don’t have a traditional card: your virtual card is automatically registered using the details you provide when you apply for that virtual card.
There are three ways to register your traditional SUBCARD® card:
- follow the prompts on the Subway® App and enter the information requested; or
- log on here, follow the links and use the 4 digit Access Code provided with your SUBCARD®; or
- call 0800 78 22 73, and register with a SUBCARD® representative.
If you have a validly registered E-Gift Card: You can also register an E-Gift Card to operate as a SUBCARD®, by using the same steps for registering your traditional SUBCARD®, as described above. Once an E-Gift Card has been registered the user can redeem Reward Dollars or load additional credit online. Credit loaded onto your E-Gift Card can be redeemed irrespective of registration. You also do not need to register your E-Gift Card in order to collect Reward Dollars. s
LINKING YOUR TRADITIONAL SUBCARD® card with your virtual card
If you have a traditional SUBCARD® card, you need to follow the prompts on the Subway® App to link your traditional SUBCARD® card with a virtual card. They will then link to the same records, which are updated in real time. You can use either SUBCARD® in store, and both cards will be updated regardless of which one was scanned in store.
If your traditional SUBCARD® isn’t registered yet, and you try to link with a virtual card, you’ll be prompted to register your account.
Linking your E-Gift card with your traditional or virtual SUBCARD® card
You may link your E-Gift Card credit with the SUBCARD® loyalty programme. You can do this in one of two ways:
- Link with a virtual SUBCARD®; or
- Link with a traditional SUBCARD® card.
Additional terms and conditions apply to the SUBCARD® loyalty programme.
Upon linking your E-Gift card with the SUBCARD® loyalty programme including both the virtual and physical SUBCARD®, you also agree to the SUBCARD® terms and conditions which can be found here.
To link your E-Gift card with a virtual SUBCARD®, you must first download the Subway® App. You can download the Subway® App either by texting SUBWAY to 5757 and following the prompts, or by visiting your phone’s app store and downloading the Subway® App.
Additional terms and conditions apply to the Subway® App, and can be found within the Subway® App on the "About Subway® App" section.
You must then follow the prompts on the Subway® App to link your E-Gift Card 16 Digit Number and Access code.
Your E-Gift Card will then link to the same records, which are updated in real time. You can use either the E-Gift Card in store, or the virtual card using the Subway® App, and both will be updated regardless of which one was scanned in store.
If your E-Gift Card isn’t registered yet, and you try to link with a virtual card, you’ll be prompted to register your E-Gift Card.
To link your E-Gift card with a physical SUBCARD®, you must already have a registered Subcard account, simply log in by visiting www.subway.co.nz/subcard and then select "Combine Cards", this process will take approximately 48 hours to update.
NATURE OF YOUR SUBCARD®
Your SUBCARD® can be used as:
- a Gift Card or Purchase Card to purchase products at Subway® restaurants; and/or
- a Rewards Card to collect Subway® Reward Dollars towards approved Subway® products.
SUBCARD® is not a credit or charge card and cannot be exchanged for cash.
Using your SUBCARD® as a gift card/purchase card
You can load your traditional or virtual SUBCARD® with credit up to a maximum SUBCARD® Balance of NZ$1,000 at any Subway® restaurant. You can only load your validly registered E-Gift Card with credit up to a maximum SUBCARD® balance of NZD $1,000 You can reload your SUBCARD® with additional credit (up to the permitted maximum balance) at any time. Your SUBCARD® Balance loaded onto your SUBCARD® can be used to purchase products at Subway® restaurants only.
You can also load your SUBCARD® with credit online at www.subway.co.nz. You will be required to enter in your 16 Digit Subcard Number. For validly registered E-Gift Cards, you will be required to enter in your 16 digit Subcard Number number. Payment can be made using a credit card (Visa or Mastercard only). Please enter all required information carefully, SUBCARD® NZ Limited will not be liable if you enter the wrong information and load credit onto the wrong SUBCARD®. If this happens please contact us immediately on 0800 78 22 73 and we will attempt to resolve the matter.
You can also load your SUBCARD® with credit online at Subway.co.nz or Subwayexpress.co.nz. You will be required to enter in your 16 Digit Subcard Number, Payment can be made using a credit card (Visa or Mastercard only). Please enter your 16 Digit Subcard Number carefully, SUBCARD® NZ Limited will not be liable if you enter the wrong 16 Digit Subcard Number and load credit onto the wrong SUBCARD®. If this happens please contact us immediately on 0800 78 22 73 and we will attempt to resolve the matter.
You acknowledge and agree that you will not earn, nor do you have any right to earn, interest on the SUBCARD® Balance stored on your SUBCARD®from time to time.
Earning Subway® reward dollars
You can earn Subway® Reward Dollars every time you make a purchase at a Subway® restaurant and scan your SUBCARD® at the cash register.
The points value for calculating Subway® Reward Dollars may change from time to time without prior notice to you.
You cannot earn Subway® Reward Dollars for the following:
- when credit is loaded onto your SUBCARD®; or
- when making a purchase using Subway® Reward Dollars.
If you return a product or receive a refund on a product, we reserve the right to reverse the Subway® Reward Dollars earned for the original purchase. No Subway® Reward Dollars will be earned on previous or historical purchases.
Redeeming Subway® reward dollars
You can redeem your Subway® Reward Dollars for approved Subway® products. You must have a minimum balance of three (3) Subway® Reward Dollars on your SUBCARD® and your SUBCARD® must be registered before you are eligible to redeem your Subway® Reward Dollars for approved Subway® products.
Reward Dollars cannot be redeemed for cash.
Approved Subway® products are subject to availability and may be withdrawn or substituted at any time.
We will deduct the appropriate number of Subway® Reward Dollars from your balance when you redeem Subway® Reward Dollars for approved Subway® products.
Subway® Reward Dollars cannot be transferred to any other reward programme.
Information about your SUBCARD®
Details of your SUBCARD® Balance and Subway® Reward Dollars, if any, will appear on your receipt each time you make a purchase using your SUBCARD® at Subway® restaurants.
You can also check details of:
- your SUBCARD® Balance;
- your Subway® Reward Dollars; and
- your Subway® Reward Dollars and SUBCARD® Balance expiry dates; by logging on here and following the links, or by checking on the Subway® App.
Lost or stolen cards or mobile phones
If your SUBCARD® is lost, stolen or destroyed (including but not limited to the loss of your mobile phone containing your SUBCARD® in the form of the virtual card, you must promptly freeze the SUBCARD® Balance and Subway® Reward Dollars on your card by logging on here and clicking on the "LOST OR STOLEN" tab or calling 0800 78 22 73.
Provided your SUBCARD® was registered, we can freeze the remaining Subway® Reward Dollars and SUBCARD® Balance on your old SUBCARD® from the time that you report to us (by logging on here and clicking on the "LOST OR STOLEN" tab or calling 0800 78 22 73) that your SUBCARD® is lost, stolen or destroyed.
You must then visit a Subway® restaurant to collect a brand new card WITHOUT ANY TRANSACTIONS ON IT. Do not scan this card in store. Instead, when you have your new card number, return to this website and log back into your current account and you can transfer your old Subway® Reward Dollars and SUBCARD® Balance and personal details to the new card by following the prompts.
By clicking SUBMIT in the “LOST OR STOLEN” section of this website you agree to freeze your SUBCARD®. This action is not reversible and you will not be able to collect Subway® Reward Dollars or redeem Reward Dollars or SUBCARD® Balance until you have returned to this website with your new card (WITHOUT ANY TRANSACTIONS ON IT) and number.
We may require proof of your identity (including photo identified caption) to freeze Subway® Reward Dollars and SUBCARD® Balance, replace a card, or credit a replacement SUBCARD® with previously earned Subway® Reward Dollars or a previously loaded SUBCARD® Balance. The crediting of a replacement SUBCARD® is at our sole discretion.
Transferring Subway® Reward dollars and SUBCARD® balance
To transfer Subway® Reward Dollars and SUBCARD® Balance to a new SUBCARD® you will need to visit a Subway® restaurant and collect a brand new traditional card WITHOUT ANY TRANSACTIONS ON IT. Do not scan this traditional card in store. Instead return to this website when you have your new card number and you can transfer your original Subway® Reward Dollars and SUBCARD® Balance and registration details to the new card.
You cannot sell or convert your Subway® Reward Dollars or SUBCARD® Balance into cash.
New zealand only
Your SUBCARD® can only be used at Subway® restaurants in New Zealand.
Variation of these terms
We reserve the right to vary, suspend, modify or terminate these Terms at any time without prior notice. Any changes to these Terms will be posted on this website, and issued in an update for the Subway® App.
Cancellation of your SUBCARD®
We reserve the right to cancel your SUBCARD® at any time without prior notice. Where we cancel your SUBCARD®, any unused Subway® Reward Dollars or SUBCARD® Balance will be valid for three months from the date of cancellation, after which any unused Subway® Reward Dollars or SUBCARD® Balance expire. The three month validity period does not apply to a SUBCARD® which is lost, stolen or destroyed. You can cancel your SUBCARD® by writing to PO Box 8193, Symonds Street, Auckland, 1150. Where you cancel your SUBCARD®, any unused Subway® Reward Dollars or SUBCARD® Balance will expire immediately.
Our Privacy Statement can be viewed here, or on the Subway® App.
Limitation of liability
To the extent permitted by law, we do not accept responsibility for, and we will not be liable for, any loss or damage suffered by you, however caused, in connection with or arising from your SUBCARD® or use of this website or the Subway® App or the virtual card, including but not limited to:
- any delay in replacing your SUBCARD®;
- any unauthorised use of your SUBCARD® or the Subway® App;
- any approved Subway® product not being available for any reason;
- any failure to credit you with a SUBCARD® Balance;
- any problems or technical malfunction of the Subway® App, the virtual card, or any network or lines, servers or providers;
- any failure to notify you of any changes in these Terms; or
- any failure to notify you of cancellation of your SUBCARD®.
You hereby irrevocably hold us harmless from all claims, suits, demands, actions, proceedings which you have or in the future may have against us, and shall indemnify and release us from all and any claims for damages or otherwise in the terms of, and in connection with or arising from your SUBCARD® or use of this website or the Subway® App or the virtual card, to the fullest extent permitted by law.
You acknowledge and agree that all decisions pertaining to SUBCARD® matters rest solely with us and our decision is final.
All conditions and warranties, whether express or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under or in relation to your SUBCARD® are expressly excluded to the full extent permitted by law. Any liability we may have to you under legislation in respect of such goods and services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again.
You may have rights under the Consumer Guarantees Act 1993 which are not excluded or limited by anything set out in these Terms. Each exclusion or limitation of liability in these Terms also applies to the owners and operators of Subway® restaurants, Subway Franchisee Advertising Fund Trust B.V., Doctor’s Associates Inc., Subway® Development Agents and their related companies (as defined in the Companies Act 1993), employees and agents.